© 2001 Topves
Risk Management, Safety Management and Loss Control
Topves
4.1.2.09. Rating - Introduction training
The following is provided as and aid to evaluate this step of the improvement process. All or most items need to be considered to allow final judgment but not all may apply to the specific client situation.Main purpose of step
To make sure that all relevant management, supervision, relevant staff and employees are aware of the improvement process, know the terminology, models, concepts, etc. To "put the noses in the same direction".Aspects
to consider
 | introduction training provided |
| sufficient length |
| contents, hand-out and lesson plan appropriate for introduction |
| background/reasons for change |
| basic models, concepts, philosophies |
| improvement process ("how to get results") |
| objectives of process ("what results to get") |
| main system elements and their expected results |
| follow-up included ("what will follow introduction") |
| provided by experienced instructors |
| provided to all management, supervisors, related staff and employees |
| opened by CEO |
Score 0 - 6
See also PROCESS.
Go back to RATING.
THE principle of RESISTANCE TO CHANGE
"The greater the departure of any planned change from the accepted ways of the past, the greater the potential resistance by the people involved.