Risk Management, Safety Management and Loss Control

Topves

4.1.2.06. Rating - Opinion survey

The following is provided as and aid to evaluate this step of the improvement process. All or most items need to be considered to allow final judgment but not all may apply to the specific client situation.

Main purpose of step

To collect subjective/objective information about the actual situation/culture as relevant to the improvement process. To also "loosen" up the organization for the improvement process to come.

Aspects to consider:

	opinion survey done (not less than 3 years ago)
	formal questionnaire used to include:

factual information on performance

subjective information on quality aspects

use of numbers to allow quantification of opinions

	all levels in organization involved
	sample used representative for population
	carried out by unbiased person
	anonymity
	done written and/or verbally
	results analyzed and published
	action plan prepared (as applicable) and executed

Score 0 - 5

Examples of opinion survey questionnaires are available for three organization levels: (top and middle) management, (direct) supervision and (operational) employees.

THE principle of RESISTANCE TO CHANGE

"The greater the departure of any planned change from the accepted ways of the past, the greater the potential resistance by the people involved.