© 2001 Topves
Risk Management, Safety Management and Loss Control
Topves
4.1.2.04. Rating - Internal expertise
The following is provided as an aid to evaluate this step of the improvement process. . All or most items need to be considered to allow final judgment but not all may apply to the specific client situation.Main purpose of step
To provide in-house expertise to coordinate the development and implementation of Management or care system to be set up as part of the improvement process.
Aspects to consider:
 |
presence, number and qualifications of coordinators (overall system as well as related -staff - specialists) |
| job/task description of individual(s)/department |
| place in the organization (reporting lines to CEO) |
| type and quality of training they received |
| subject matter |
| implementation process |
| measuring/auditing |
| specialist training |
| formal basic education |
| experience |
| participation on Project Improvement Team (PIT) |
| participation in Management system evaluations |
Score 0 - 5
See also PROCESS.
Go back to RATING.
THE principle of RESISTANCE TO CHANGE
"The greater the departure of any planned change from the accepted ways of the past, the greater the potential resistance by the people involved.