© 2001 Topves
Risk Management, Safety Management and Loss Control
Topves
4.1.1.09. Process - Introduction training
At this step the philosophy, concepts, models etc. are conveyed to all management, supervision and other relevant personnel. These "introductions" are not intended to generate any specific action. Proper information of all people in leadership and other relevant positions is of vital importance for the success of the following steps in the process.
These sessions are also intended also to bring the necessary leadership further down the organization. Such leadership is very much needed at the level "point of control manager" (normally the "supervisor"). These sessions are also an excellent vehicle to demonstrate the leadership and commitment through (senior) management participation and to eliminate any major concerns at management, supervisor and operational levels.
Purpose of this step is to make sure that all Management, supervision and relevant staff are aware of the improvement process, knows the terminology, models, concepts, etc. To "put the noses in the same direction". (This introduction is not intended to generate any specific activity. See 13 for that .)
See also RATING.
Go back to PROCESS
THE principle of RESISTANCE TO CHANGE
"The greater the departure of any planned change from the accepted ways of the past, the greater the potential resistance by the people involved.