© 2001 Topves
Risk Management, Safety Management and Loss Control
Topves
4.1.1.06. Process - Opinion survey
To further demonstrate the commitment and the desire to make things work, an opinion survey is a tremendous tool to find out how people in the organization - at all levels - feel about the related aspects in the organization. Normally such a survey will be carried out no less than three levels: (1) senior - top and middle - management, (2) supervisory and (3) operator level. It is also an indication that management want to hear how others think and feel and want to know how well present efforts are being communicated. If well done, the survey helps to "loosen up" the organization, to lessen the resistance to change at a later stage of the process and provides further information about areas which may need special attention.
Purpose of this step is to collect subjective/objective information about the actual situation/culture as related to the improvement process. To also "loosen" up the organization for the improvement process to come.
Examples of opinion survey questionnaires are available for three organization levels: (top and middle) management, (direct) supervision and (operational) employees.
See also RATING.
See also Opinion Survey Examples for Management, Supervision and Employees
See also PDF documents: How to Make Safety Rules and Employee Safety Booklet.
Go back to PROCESS
THE principle of RESISTANCE TO CHANGE
"The greater the departure of any planned change from the accepted ways of the past, the greater the potential resistance by the people involved.