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4.1.1. The 16-step process of improvement

Good Management Practices aim to obtain objective. To reach those management activities need to be carried. This is not something that can be done haphazardly - there needs to be a well-defined process in which ongoing leadership, action plan an training of relevant personnel come together in doing the right things the right way.  

The improvement process that I describe below started with 11 steps, then there were 13 and now we are ended with 16. This is why I also refer to the process as the "16-step process". The number is not important - you will probably have to adapt it anyway and may end it with something between 10 and 25, depending how much detail you want to put in describing the process.

You may also choose to change the sequence of some steps or may want to leave some out entirely. This is why you have to consider the total process first, understand what it is and why and then discuss with you colleagues what will be the best for your organization. But please be careful when you do this as you may also weaken the total process by leaving essential steps out.

The process is based on the assumption that there is sufficient motivation in the organization to make the necessary changes. If there is not enough of that, there will be no leadership and the process may just get stuck. If that happens you are one step back: "we tried it and it does not work (again)".  This is why I consider "Motivation" as step zero. This motivation has to go throughout the organization  and the process itself will help to solicit the necessary cooperation to get the end results that will benefit all.

If you want additional information on a step, just click on the appropriate place in that step.

  1. Senior Manager Leadership

  2. Management Team leadership

  3. Project Improvement Team (PIT)

  4. Internal Expertise

  5. Project communicated

  6. Opinion Survey

  7. Base-line Assessment     

  8. Activity selection

  9. Introduction Training

  10. Activity Coordination Team(s) (ACT)

  11. Coordination training

  12. Make the plan (MAD's and structure)

  13. Implementation training

  14. Management briefing

  15. Do - carry out the activities according to plan

  16. Extend project as appropriate

 

The process is visualized in the diagram below and I have tried to put each step into one of the categories that we have also seen in the Model: Leadership - Plan - Train - Do. While it should be obvious that  step it is in 15  that the real action takes place,  the steps 1 thru 14 are all needed to make 15 into the success that is wanted.

I have also provided a RATING tool which allows you to put a number on the process and the steps in it. It helps to communicate with others about the completeness of the process and highlights areas that may need further attention.

See also PDF documents 16 Steps to Improvement and  16 step Evaluation & Results.

 

THE principle of MANAGEMENT RESULTS

 "A manager tends to secure most effective results - through and with others - by performing the management work of planning, organizing, leading and controlling."